flexihoki FAQ

We ask new users to provide an email address, a username, a password, and basic identity information such as full name, date of birth, and country or region. We use your email to send account notifications and verification links. Your username and password protect your account login. After registration, we send a verification email to confirm your email address before you can deposit or access football markets, live-dealer tables, and slot games. When you add a payment method such as DANA, e-wallet, or mobile banking, we check that the payment account name matches your registered flexihoki account name. We store this information securely and use it only to verify your account, process transactions, and comply with local legal requirements.

If you forget your password, visit the login page and select the "Forgot password" option. We ask for your registered email address, and we send a password-reset link to that email. The link works for a limited time window. Open the link and create a new password. Make sure your new password is strong and unique so that only you can access your account. If you do not receive a reset email, check your spam folder or contact our support team. We can help verify your identity and guide you through account recovery. If you cannot access the email address you registered with, our team may ask for identity documents before we help you recover your account.

You can request that we delete or anonymize your personal data by contacting our support team through the channels listed on this page. Please include your flexihoki username and registered email address in your request. We may ask you to verify your identity before we process the deletion. We retain some data for legal and payment reasons, such as transaction records for tax compliance and account history for dispute resolution. We will delete data that is no longer needed for those purposes. Data deletion may take several business days depending on our review process. We will confirm completion through email.

If a deposit or withdrawal does not complete, the money stays with your original payment method such as local payment, online payment, e-wallet virtual account, or mobile banking. We do not hold incomplete transaction funds. If you see a debit from your bank or wallet but your flexihoki account balance did not update, contact our support team immediately. Provide your transaction ID, the payment method you used, and the date and time of the attempt. Our team can check our transaction logs and contact the payment processor if needed. We typically resolve payment issues within one to two business days. For withdrawals, if your request was rejected, we send you a reason by email. Common reasons include mismatched account names, account verification incomplete, or payment processor issues. You can resubmit after addressing the issue.

We do not charge deposit fees on any payment method including local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet virtual account. Your full deposit amount reaches your flexihoki account. Withdrawal fees depend on your payment method and your account status. We may apply a processing fee for certain withdrawal methods or when your account is under review. Your payment processor such as mobile banking, local payment, online payment, or e-wallet may also apply their own fees for fund transfer. We disclose any flexihoki fees before you confirm a withdrawal. If you have questions about a specific fee, contact our support team. Fees are listed in our terms and conditions page.

Demo mode is available for some slot games such as Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, and Mahjong Ways. Demo mode lets you play with practice credits so you can learn the game rules, see the paytables, and understand how features work before you deposit real money. Demo play does not count toward any bonus wagering requirement. Your demo credits reset when you leave the game. Demo mode does not include live-dealer games, football betting, or esports markets. Those require a verified account and a real deposit. You can switch between demo and real-money play after you log in. Demo mode is useful if you are new to a game or if you want to test a strategy without risk.

Bonus offers on flexihoki typically include a wagering requirement, which means you must play through the bonus amount a certain number of times before you can withdraw any winnings from the bonus. For example, a bonus with a 5x wagering requirement means you must place bets totaling five times the bonus amount. Not all games count equally toward wagering. Slot games usually count non-specific info, while live-dealer games and sports betting may count at a lower rate or not at all. Bonuses also have an expiration date, usually between seven and thirty days. If you do not complete the wagering requirement before the expiration date, the bonus and any related winnings are forfeited. Read the specific bonus terms before you claim. Our terms and conditions page explains bonus rules in detail.

Our support team is available through email and live chat. Send an email to our support address with your flexihoki username, registered email, and a description of your issue. We aim to respond within one business day. Live chat is available during our service hours and typically responds within several minutes if our team is available. You can also check our FAQ page or our terms and conditions for answers to common questions. For account security issues, password recovery, or payment problems in Jakarta, Surabaya, Bandung, or other areas, our support team can guide you through each step. We support communication in English and local service languages.