flexihoki Platform Privacy Notice

This page describes what we collect when you use flexihoki and how we keep that data protected. When you register an account, deposit funds via DANA, e-wallet, mobile banking, local payment, or bank transfer, place bets on Liga 1 or Piala AFF, or play our live-dealer tables, you provide personal information to us. We treat this information according to strict data-handling principles designed to safeguard your privacy and comply with applicable laws in the jurisdictions where flexihoki operates.

Our flexihoki platform collects only the data necessary to verify your identity, process your payments, settle your bets, and provide customer support. We do not sell your personal information to third parties for marketing purposes. We do share payment and account data with payment processors (online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking), fraud-detection services, and regulatory bodies where legally required. This policy explains what we collect, who we share it with, how long we keep it, and your rights regarding your data.

We operate flexihoki only in jurisdictions where such services are permitted by local law. Our privacy commitments apply to all users of our platform, regardless of their location. If you have questions about how we handle your data or wish to exercise your privacy rights, contact our support team via the channels listed at the end of this policy.

What We Collect and Why

When you register a flexihoki account, we ask for your email address, full name, date of birth, phone number, and residential address. This information is used to verify your identity and comply with Know Your Customer (KYC) regulations. Before you can withdraw funds, we also require a photo of your government-issued ID (national ID, passport, or driver's license) and proof of address (utility bill, bank statement, or similar document). We use these documents to confirm your identity and prevent fraud and money laundering.

When you deposit or withdraw funds on flexihoki, we collect transaction records including the amount, payment method (DANA, e-wallet, mobile banking, local payment, or bank account), and timestamp. These records are retained for accounting, dispute resolution, and regulatory reporting. We do not store your payment method credentials (card numbers, wallet passwords, or PIN codes) on our servers; instead, we use tokenization or direct integration with payment partners to process transactions securely.

When you place bets or play casino games on flexihoki, we log your wager amount, the market or game, the outcome, and your account balance before and after. This data helps us settle bets accurately, detect suspicious patterns (such as unusual bet amounts or rapid account drains), and investigate disputes. We also collect your IP address, browser type, and device information to protect against unauthorized access and fraud.

How We Use Your Data on flexihoki

We use the data we collect on flexihoki for several core purposes. First, we verify your identity and prevent fraud by cross-referencing your registration information with identity documents and checking for duplicate accounts or suspicious patterns. Second, we process your deposits and withdrawals through payment partners like online payment, e-wallet, and mobile banking, sharing only the minimum data required for each transaction. Third, we settle your bets accurately by matching your wagers against official match results and game outcomes.

We also use your data to detect and prevent fraud, money laundering, and unauthorized access. Our systems monitor for unusual activity such as rapid account funding followed by large withdrawals, repeated failed login attempts, or bets placed from multiple countries in a short time window. If we detect suspicious activity, we may freeze your account temporarily and contact you to verify your identity.

Finally, we use your data to provide customer support. When you contact our team via live chat, email, or phone, we access your account information to assist with deposits, withdrawals, bet disputes, or account access issues. We also use your email and phone number to send important notices—such as verification confirmations, withdrawal status updates, or security alerts—but we do not send marketing emails unless you explicitly opt in.

Who We Share Your Data With

We share your personal data only when necessary for flexihoki's operations or when legally required. Our payment partners (local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment) receive your name, account number, and transaction amount to process deposits and withdrawals. We do not share your ID or address documents with payment partners unless required by their fraud-detection procedures.

We may share aggregated betting data (such as "thousands of users placed bets on Piala Indonesia matches last week") with league operators, broadcasters, or sports analytics partners, but this data is anonymized and does not identify you. We do not sell your personal information to third-party marketers.

We may disclose your data if required by law—for example, if a government agency issues a subpoena or court order, or if we suspect your account is being used for money laundering or fraud. We comply with such requests to the extent legally required, but we do not voluntarily share data with law enforcement agencies. Our flexihoki servers may be located outside your jurisdiction, which means your data may be processed in countries with different privacy laws. By using flexihoki, you consent to this cross-border data transfer.

How Long We Keep Your Data

We retain your account registration data for as long as your flexihoki account is active. If you request account deletion, we anonymize your personal information within a reasonable timeframe but retain anonymized betting and transaction records for accounting and regulatory purposes. Payment and transaction records are kept for a minimum of seven years to comply with financial regulations, even after account deletion.

Identity verification documents (ID photos, address proofs) are retained for the duration of your account and three years after account closure to comply with anti-money-laundering regulations. Customer support records (chat transcripts, email correspondence) are kept for one year after the interaction to resolve disputes and improve our service. Technical logs (IP addresses, session data) are deleted after 90 days unless they are relevant to an ongoing investigation.

Your Rights Regarding Your Data on flexihoki

You have the right to access your personal data held by flexihoki. You can download your account information, betting history, and transaction records from your account settings at any time. You also have the right to request correction of inaccurate data—for example, if your address is outdated, you can update it directly in your account or contact support for assistance.

You have the right to request deletion of your account and associated personal data, subject to legal and regulatory constraints. We will delete your account and anonymize your data within a reasonable timeframe, but we may retain transaction records if required by law. You have the right to object to our use of your data for fraud detection or analytics—contact our support team to discuss your concerns.

You also have the right to data portability—we can provide your data in a structured, commonly used format (such as CSV) so you can transfer it to another service. To exercise any of these rights, contact our flexihoki support team via the contact details provided at the end of this policy. We will respond to your request within 30 days.

Cookies and Tracking Technology

Our flexihoki website and mobile site use cookies to remember your login status, store your preferences (such as language and odds format), and track your activity for security purposes. Essential cookies are necessary for flexihoki to function and cannot be disabled. Analytical cookies help us understand how users navigate our platform and identify technical issues. We do not use tracking cookies for third-party advertising.

You can disable non-essential cookies in your browser settings, but this may affect your flexihoki experience. For example, disabling session cookies will log you out frequently, and disabling preference cookies will reset your language and display settings each time you visit. We do not use pixels or beacons to track your activity across other websites.

Security Measures on flexihoki

We protect your data using industry-standard encryption (HTTPS), firewalls, and access controls. Our servers are protected by regular security audits and penetration testing. We limit employee access to personal data on a need-to-know basis and require staff to sign confidentiality agreements. However, no security system is completely impenetrable—if you suspect unauthorized access to your flexihoki account, change your password immediately and contact support.

We encrypt payment data during transmission but do not store full payment credentials on our servers. If a security breach occurs, we will notify affected users promptly and provide guidance on protecting their accounts. We maintain incident response procedures to contain breaches and limit damage.

International Data Transfers

flexihoki may store your data on servers located in multiple jurisdictions, including countries outside Indonesia. By using our platform, you consent to this transfer. We ensure that international transfers comply with applicable data-protection laws and that your data receives adequate protection regardless of where it is processed. We use standard contractual clauses and binding agreements with third-party processors to safeguard cross-border transfers.

Children and Minors

flexihoki is not intended for users under the age of 18. We do not knowingly collect data from minors. If we discover that a minor has registered an account, we will delete their account and associated data. Parents or guardians who suspect a minor is using flexihoki should contact our support team immediately.

Changes to This Policy

We may update this privacy policy periodically to reflect changes in our practices, technology, or applicable laws. We will notify you of material changes by posting the updated policy on our flexihoki website and updating the "Last Updated" date at the top of this document. Your continued use of flexihoki after such changes constitutes your acceptance of the updated policy.

Contact Us About Privacy

If you have questions about this privacy policy, wish to exercise your data rights, or have concerns about how flexihoki handles your information, contact our support team. We are available via live chat (within our support hours), email, and phone. Our team operates in English and will respond to your inquiry within 30 days.

You can also contact our Data Protection Officer (DPO) if you believe your privacy rights have been violated. We take all privacy complaints seriously and will investigate promptly. If you are unsatisfied with our response, you have the right to lodge a complaint with your local data-protection authority.

This privacy policy is effective for all flexihoki users accessing our platform from supported jurisdictions. Our services are available only where local law permits. Your use of flexihoki indicates your acceptance of this privacy notice and our data-handling practices.

Summary of Our Privacy Commitments on flexihoki

We at flexihoki collect only the minimum data required to operate our platform—registration information, identity verification documents, payment records, and betting activity. We use this data to verify your identity, process payments, settle bets, prevent fraud, and provide support. We do not sell your data to marketers, and we share your information only with payment partners, fraud-detection services, and regulators where legally required.

We retain your data according to legal and regulatory requirements—typically for as long as your account is active plus a retention period for compliance. You have the right to access, correct, and request deletion of your data, subject to legal constraints. We protect your data using encryption, firewalls, and access controls, and we investigate any suspected security breaches promptly.

Our flexihoki platform operates only in jurisdictions where online gaming is permitted by local law. Users are responsible for verifying that their use of flexihoki complies with their own jurisdiction's regulations. For any privacy questions or to exercise your data rights, contact our support team via live chat, email, or phone. We respond to all inquiries within 30 days and take your privacy seriously.